We are sure you will be delighted with your purchase, but if not, simply return the item unworn and in its original packaging within 30 days for a replacement or refund. This does not affect your statutory rights.

If you are returning your whole order, we ask you to include any additional items or gifts, which may have been included with that order.

We do not operate a free returns policy. When returning goods, please obtain your own receipt of posting 238 certificate, recorded or registered &28 as we cannot be held responsible for goods lost in transit to us. This does not affect your statutory rights.

Replacements

If you return an item for an exchange, your replacement will be despatched as soon as possible, usually within 7 working days. We ask you to return the item, unworn within 21 days for a replacement and obtain the appropriate receipt of posting, as we cannot be held responsible for goods lost in transit.

If you require items of a higher value, please enclose the difference in payment. If you require items of a lower value, the difference in value will be refunded to you the same way you originally paid for your order.

If you paid by credit or debit card, the item will first be refunded to your account and then you will be re-charged the value of the replacement.

If we are unable to replace the item, we will of course give you back the full purchase price.

Refunds

Refunds are processed within 7 days of receiving the returned
item(s). We ask you to return the item, unworn, within 30 days and obtain the appropriate receipt of posting as we cannot be held responsible for goods lost in transit.

If you originally paid for your order by credit or debit card, a refund will be refunded to your card account without further notification to you and will appear on your card statement. If you originally paid by cheque then a cheque refund will be sent to you.

Cancellations

If you change your mind once you have ordered you may cancel in accordance with the Distance Selling Regulations 2000:

1. If your entire order is not despatched, you will not have been charged and we will cancel your order at once.
    
2. If your order is in the process of being fulfilled but not yet despatched, you may cancel within 7 working days in writing from the day you placed the order. When we receive the order back, we will refund you in full. Refunds are processed within 7 days of receiving the returned item(s). We ask you to return the item(s), unworn, within 21 days and obtain the appropriate receipt of posting, as we cannot be held responsible for goods lost in transit to us.