Privacy and Data Protection

The Patra website and catalogue are managed by Patra Selections Ltd. Reg. No. 864408 -Registered Office: 1-5 Nant Road, Childs Hill, London NW2 2PS.

Patra Selections Ltd. comply with the General Data Protections Regulations (GDPR) covering the use of personal data and PCI Data Security Standard recruitments for the processing of credit card payments.

If you fill in an order form, place an order over the phone, request a catalogue or join our email list, then we will collect some personal contact details such as name, postal address, phone number and your email address. We use the information to handle your orders, deliver products and services, process payments, communicate with you about orders, products, services and maintain up to date your account with us.

The customer information we ask for helps us smooth your ordering process. We also use this information to personalise and continually improve your shopping experience by improving our website, shop and call centre operations and assisting in preventing or detecting fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather and their purpose

Information You Give To Us

We receive, store and process only the personal information you give us, we do not store your credit cards details. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you and improving our communication with you.

Automatic Information We Gather

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our website. This information is used to recognise our website interaction with you and to provide you with a more personalised shopping experience.

Email Communications

To help us make emails more useful and interesting, we often receive a confirmation when you open our emails, if your computer supports such capabilities. We also compare our customer list to industry available suppression lists to avoid sending unnecessary messages.

Trusted Retail Partner Communications

To enhance and tailor your mail-order shopping experience we do occasionally make our customer postal mailing list available to other carefully selected companies, or through mail-order data co-operatives. Data co-operatives are companies whose members contribute information about their customers in exchange for information about other consumers that may be interested in our products. All such trusted partners will only contact you using posted marketing material, if you do not wish to receive such materials you can opt-out using any of the methods detailed below.

If you do not wish to receive our marketing materials or those from other trusted retail partners

Emails: - simply use the unsubscribe function highlight at the bottom of all our emails, or as with for other marketing material please contact us at customerservices@patra.com , by telephone on 020 3179 9988 (local rate) or by mail to the below address as well.

Marketing materials by post: - contact us at customerservices@patra.com , by telephone on 020 3179 9988 (local rate) or by mail to the below address as well. Customer Services Patra Selections Ltd 1 Nant Road Childs Hill London NW2 2PS

For further assistance - you can subscribe to the Direct Marketing Associations (DMA) Mailing Preference Service which stops future unsolicited direct mail. The DMA holds an address suppression file which is used by all our trusted partners to ensure that they do not send unwanted marketing material to those addresses. This will ensure in the future you only receive postal marketing material from your chosen mail-order providers. The simplest way to register is online is at https://www.mpsonline.org.uk//

If you have any concerns regarding the above commitment to you or wish to have any issues clarified please contact us at customerservices@patra.com marking you e-mail FAO - Data Controller.